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Return & Refund Policy

Rashid Jalili Owner & Master Framer Jason J. Duke Digital Gallery Director & Curator
Studio Policies

Client Resolution Protocol

Every custom frame, fine art print, and archival component leaves our New York studio after rigorous white-glove inspection. If an order ever falls short of our museum standards, our team moves immediately to make it right.

Our Resolution Guarantee: All accepted and processed returns are strictly eligible for a Full Refund or a Complete Priority Replacement. If your expectations are not met, our studio concierge team is ready to assist you immediately.

Phase I: Initial Receipt Protocol

Please follow these three steps immediately upon delivery of your custom-packed artwork or framing order to ensure full transit insurance and studio coverage.

01. Inspect Shipment

Save the original custom shipping box and protective packaging. Please inspect your piece promptly upon arrival and report any external transit damages directly to the shipping carrier.

02. Report Anomalies

Report any unforeseen defects, structural anomalies, or studio errors to our team within 48 hours (2 working days) of receiving your order.

03. Request Authorization

Contact our studio to receive an official Return Authorization Number (RNA). To maintain security protocols, we cannot accept or process any return without a valid RNA.

Phase II: The Return & Resolution Workflow

Once your Return Authorization is approved, we handle the logistics to make returning your item effortless.

01. Label Issuance

Upon contacting us, you will be supplied with your official Return Authorization Number (RNA) alongside a prepaid return shipping label.

02. Secure Repackaging

Carefully pack the order back into its original shipping box using the original protective corners and foam. Affix the new return label securely over the old shipping label.

03. Dispatch Transit

Coordinate a convenient shipping carrier pickup time, or drop the sealed package off at your local authorized shipping center.

04. Intake Notification

You will be notified immediately by email or phone the moment we receive your returned order and it is logged into our Farmingdale, NY facility.

Resolution Execution

When your return is received and approved, your preferred resolution is processed immediately:

Option A: Priority Replacement

Your piece will immediately enter priority studio production. You will receive a new tracking number the moment your expedited replacement order ships out to you.

Option B: Full Refund

A complete credit will automatically be applied to your credit card or original method of payment. (Please allow 3–5 business days for standard bank processing).

Initiate a Return or Resolution

Need to request a Return Authorization Number (RNA) or report transit damage? Reach out to our support team directly via email, phone, or our studio contact page.

1. Email Support

Email your order details and photos of any transit or product issues for immediate RNA issuance.

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