All accepted and processed returns are strictly eligible for a Full Refund or a Complete Replacement. If your expectations are not met, our concierge team is ready to assist you.
Initial Receipt Protocol
01
Inspect Shipment
Save the original shipping box. Please inspect your piece promptly upon arrival and report any external transit damages directly to the shipping carrier.
02
Report Anomalies
Report any unforeseen defects, structural anomalies, or studio errors to our team within 48 hours (2 working days) of receiving your order.
03
Request Authorization
Contact our studio to receive an official Return Authorization Number (RNA). To maintain security protocols, we cannot accept or process any return without a valid RNA.
The Return & Resolution Workflow
01
Label Issuance
Upon contacting us, you will be supplied with your Return Authorization Number (RNA) alongside a prepaid return shipping label.
02
Secure Repackaging
Carefully pack the order back into its original shipping box. Affix the new return label securely over the old shipping label.
03
Dispatch Transit
Set up a shipping carrier pickup time, or drop the sealed package off at your local authorized shipping center.
04
Intake Notification
You will be notified immediately by email or phone the moment we receive your returned order and it is accepted into our facility.
Resolution Execution
When your return is approved, your preferred resolution will be processed immediately:
Option A: Replacement
Your piece will enter priority production. You will receive a new tracking number the moment your expedited replacement order ships out to you.
Option B: Full Refund
A complete credit will automatically be applied to your credit card or original method of payment. (Please allow 3-5 business days for bank processing).
